Delayed document processing

Fri, 27 Sep 2024 08:49:48 -0700

Sep 27, 08:49 PDT
Resolved - This incident has been resolved.

Sep 26, 12:30 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 26, 09:03 PDT
Investigating - We are aware of an issue where some customers may experience delays in document processing. Our team is actively investigating the root cause and working to resolve the situation as quickly as possible. We apologise for any inconvenience this may cause and will provide updates as soon as more information becomes available. Thank you for your patience